Privacy Policy

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Hector (“Hector”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Hector mobile application available on iOS and Android.

Hector is an AI-powered wellbeing and emotional support app. Hector is not a medical device, does not provide medical diagnosis, and is not a replacement for professional medical, psychological, psychiatric, emergency, or crisis support.

If you do not agree with this Privacy Policy, please do not use Hector.

Important: Do not use Hector for emergencies. If you are in danger, may harm yourself or someone else, or need urgent support, contact local emergency services or a qualified crisis support provider immediately.

1. Information We Collect

We aim to collect as little personal information as reasonably possible.

1.1 Information you provide in conversations

When you use Hector, you may choose to type or submit messages, thoughts, feelings, life experiences, emotional concerns, or other personal information into the app.

We do not create user accounts and we do not store your chat conversations on our own servers.

However, your messages must be processed in order for Hector to generate AI responses. This means that the content you submit is sent to our AI service provider, OpenAI, for the purpose of generating a response.

You should avoid sharing information that you do not want processed, including highly sensitive personal information, names, addresses, passwords, financial information, government ID numbers, or emergency medical information.

1.2 No account information

Hector does not require you to create an account. We do not collect account registration information such as your name, email address, username, or password unless you separately contact us by email or another support channel.

1.3 App usage and analytics data

We may collect limited technical and usage data to understand how Hector is used, improve the app, detect bugs, and maintain app performance.

This may include:

Device type and operating system
App version
Country or region, based on technical signals
App events, such as opening the app, starting a session, using certain features, or completing onboarding
Crash logs and diagnostic information
Approximate usage patterns and performance information
Random or pseudonymous device or installation identifiers

We use Firebase and Amplitude for analytics, diagnostics, and app performance monitoring.

1.4 Purchase and subscription data

If you purchase a subscription or paid feature, payments are handled through the Apple App Store, Google Play, and/or RevenueCat.

We do not directly collect or store your full payment card details.

RevenueCat may process information related to your purchase or subscription, such as:

Purchase status
Subscription entitlement
Product purchased
Renewal or expiration status
Store receipt information
Anonymous app user identifiers

This information is used to unlock paid features, manage subscriptions, prevent fraud, and provide customer support.

1.5 Support communications

If you contact us for support or privacy requests, we may collect the information you choose to provide, such as your email address, message content, and any information needed to respond to your request.

2. How We Use Information

We use information for the following purposes:

To provide AI-generated responses in the app
To operate, maintain, and improve Hector
To understand how users interact with the app
To fix bugs, crashes, and performance issues
To manage purchases, subscriptions, and entitlements
To provide customer support
To protect the app, users, and our systems from abuse or misuse
To comply with legal obligations
To enforce our terms and policies

We do not sell your personal information.

3. AI Processing

Hector uses OpenAI to generate AI responses.

When you send a message in Hector, the message is transmitted to OpenAI so that an AI response can be generated and returned to you.

We do not store your chat history on our own servers. However, OpenAI may process your messages according to its own terms, privacy policies, and data processing practices.

We do not intentionally use your private conversations to build public profiles about you, sell advertising, or share your conversation content with advertisers.

AI-generated responses may be inaccurate, incomplete, or inappropriate for your specific situation. Hector is intended for general wellbeing and emotional support only.

4. Sensitive Information

Because Hector is a wellbeing and emotional support app, you may choose to share sensitive information in your messages.

Sensitive information may include information about your emotions, relationships, stress, mental wellbeing, habits, personal history, or similar topics.

Please use care when sharing sensitive information. You are in control of what you choose to type into the app.

Do not use Hector for emergencies. If you are in danger, may harm yourself or someone else, or need urgent support, contact local emergency services or a qualified crisis support provider immediately.

5. Third-Party Service Providers

We use third-party service providers to operate and improve Hector.

These may include:

OpenAI

Used to process user messages and generate AI responses.

Firebase

Used for app analytics, diagnostics, performance monitoring, crash reporting, infrastructure, or related app services.

Amplitude

Used for product analytics, such as understanding app usage, feature engagement, and user flows.

RevenueCat

Used to manage subscriptions, purchases, entitlements, and subscription status across iOS and Android.

Apple and Google

Used for app distribution, in-app purchases, subscriptions, payments, and app store services.

These third parties process information according to their own privacy policies and data processing terms.

6. Legal Bases for Processing, EU/EEA and UK Users

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, we process personal information under one or more of the following legal bases:

Performance of a contract: to provide the app, AI responses, subscriptions, and core functionality
Legitimate interests: to improve Hector, analyze usage, prevent abuse, fix bugs, and maintain security
Consent: where required for analytics, optional features, or certain types of processing
Legal obligation: where we need to comply with applicable laws

7. Data Retention

We do not store your chat conversations on our own servers.

Analytics, diagnostic, purchase, and subscription data may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including app improvement, subscription management, fraud prevention, legal compliance, accounting, and support.

If you contact us by email or support channel, we may retain your communication for as long as needed to respond and maintain appropriate records.

Third-party providers may retain data according to their own policies and data processing terms.

8. Data Sharing

We may share information with:

Service providers who help us operate Hector
Payment and subscription infrastructure providers
Analytics and diagnostics providers
App store platforms
Legal, regulatory, or law enforcement authorities where required by law
Professional advisers, such as lawyers or accountants, if necessary
A successor entity if Hector is involved in a merger, acquisition, restructuring, or sale of assets

We do not sell your personal information.

We do not share your chat content with advertisers.

9. International Data Transfers

Hector may be used worldwide. Our service providers may process data in countries other than the country where you live, including the United States and other locations.

Where required by applicable law, we rely on appropriate safeguards for international transfers, such as contractual protections or other legally recognized mechanisms.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Object to certain processing
Request restriction of processing
Request a copy of your data
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority

Because Hector does not use accounts and does not store chat history on our servers, we may not always be able to identify information linked to a specific user unless you provide enough details for us to locate it, such as device identifiers, purchase information, or support communication details.

To make a privacy request, contact us at:

ilyakar+hector@gmail.com

11. California and Other US State Privacy Rights

If you are located in California or another US state with applicable privacy laws, you may have additional rights, such as the right to know, access, correct, delete, or opt out of certain uses of personal information.

We do not sell personal information.

We do not knowingly share personal information for cross-context behavioral advertising.

To exercise your rights, contact us at: ilyakar+hector@gmail.com

12. Children and Minors

Hector is designed as a general wellbeing and emotional support app. It is not specifically directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If you are under 13, please do not use Hector or submit personal information through the app.

If you are under the age of majority in your country, you should use Hector only with the permission and guidance of a parent or legal guardian.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

Parents or guardians who believe that a child has provided personal information through Hector may contact us at: ilyakar+hector@gmail.com

13. Security

We use reasonable technical and organizational measures designed to protect information processed through Hector.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

You are responsible for using the app safely and avoiding the submission of information that you do not want processed by our service providers.

14. App Store and Platform Controls

You may be able to manage certain privacy, analytics, notification, and subscription settings through your device, Apple App Store account, Google Play account, or operating system settings.

For subscription cancellation, billing, refunds, or payment issues, you may need to manage your subscription directly through Apple App Store or Google Play.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we will update the “Last updated” date above. If changes are significant, we may provide additional notice in the app or through another appropriate method.

Your continued use of Hector after the updated Privacy Policy becomes effective means that you accept the updated policy.

16. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information, contact us at:

ilyakar+hector@gmail.com